Privacy Policy

Please visit the BASSINS website and read its confidentiality policy (hereinafter the Policy).

By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to your personal data and information being processed in accordance with it, where applicable.

This privacy policy consists of the following elements:

  1. Privacy Policy Objectives / Scope and Application
  2. The reasons we collect your information / Coming into force
  3. Conditions for collecting consent / method of collecting it
  4. Purposes of data collection / use of information collected
  5. Purposes of data processing / retention of information
  6. Personal information collected / data security
  7. Processing processes used / communications of information
  8. Terms, control of personal information / compliance and application of the law,
  9. Reasons for sharing personal information with third parties / commercial transfer
  10. Use of cookies and similar technologies / your rights and choices
  11. Retention of personal information.
  12. Responsible for the protection of personal information

1. Privacy Policy Objectives / Scope and Application

Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect them in accordance with the laws in force.

To ensure this protection, PONDS. Commits to only collecting, processing and sharing information that identifies an individual when the latter has consented, unless this is permitted or required by law, in which case your consent will not be necessary.

The Policy aims to inform users of the reasons and how BASSINS., or any person acting on its behalf, will collect and use their personal information. It is intended to be in clear language in order to ensure informed consent from users.

For the purposes of this Policy, “personal information” means any information about an identifiable person or allowing a person to be identified. Where possible, we will anonymize, pseudonymize and/or aggregate these so that they no longer identify an individual.

2. The reasons why we collect your information / Coming into force

The personal information that is collected and used is notably for the following purposes:

  • to allow you to access the service and use it properly;
  • to process your requests, including requests for information and reservations;
  • to enable you to apply for a posted position;
  • to allow you to subscribe to our newsletter or to an activity;
  • to deal with problems reported to us by you, including to provide troubleshooting, support, optimization and review of website security breaches or to restore lost data;
  • in order to evaluate, optimize and improve the content and functionality of the website;
  • to communicate with you regarding a request you have made or your experience with our services or website;
  • in order to offer you advertising content, in particular through “retargeting” (or “remarketing”), and to improve the content of our advertisements and our service so that they are better suited or of interest to you ;
  • in order to track your use of the website’s features.

We only use personal information for the purposes for which it was collected.

3. Methods for collecting consent / method of collecting it

We are committed to obtaining consent before collecting an individual's personal information. Consent may be express or implied and may be provided directly by the individual or their authorized representative.

We prioritize obtaining explicit consent, whether verbally, electronically or in writing. However, implied consent can be reasonably inferred from a person's action or inaction. For example, providing a name and address to receive a publication or a name and telephone number to obtain a response to a question is considered implied consent to the collection of information containing personal information. To determine the appropriate type of consent, we consider the sensitivity of the personal information in question, the purposes for which it is collected and the reasonable expectations of an individual in a similar situation.

When you access this service, your computer and our server automatically exchange data. This exchange is necessary for the server to send you a file compatible with the computer equipment you are using. The data exchanged are as follows:

  • identification of your Internet service provider;
  • your IP address (numeric address that allows you to precisely locate a computer connected to the Internet, for example:;
  • the type of browser (for example: Chrome, Safari, Firefox, Explorer) and operating system (for example: Windows, Mac OS) you are using;
  • the pages you visit;
  • the date and time you access these pages;
  • the address of the referring site, if you access this site from another website.

Most information transmitted automatically between computers does not reveal your identity. They are only collected due to technological requirements inherent to Internet browsing. We keep this data for statistical purposes. They are used to count the number of visits and to know the most visited pages, the technology used by visitors, the addresses of referring sites and the country of origin of visitors.

Use of cookies

Cookies are used to facilitate navigation within the pages of this service. These cookies do not collect personal information about you. You can configure your browser at any time to block cookies. However, this action may deprive you of certain features offered on the site.

If you use a computer in a public place or share a computer with other users, be sure to delete traces of your browsing stored in the history before ending each session.

Use of Google Analytics.

On this site we use Google Analytics, a web audience measurement tool. Using cookies, Google Analytics collects information that is not of a personal nature, but rather statistical data in aggregate form, in the purpose of analyzing how visitors use the website.

The information collected concerns your browsing on this site, which is stored on servers located in particular in the United States. Google may communicate this information to third parties if required by law or when these third parties process the data on its behalf.

The information collected by the tool is, for example, the pages you consult, the date, time, duration and frequency of your visits as well as the links on which you click. The type of operating system on your computer and its language, the name of your Internet service provider and your geographic location (region) are also part of the information collected. Your IP address is also collected, but it is anonymized (truncated) to ensure the confidentiality of information about you. Anonymizing an IP address prevents the identity of an Internet user from being known through it.

Google only uses the information collected to produce statistics and reports on navigation on this site, which allows BASSINS. To improve its electronic delivery of services. Google will under no circumstances link the information collected on this site with any other data it stores.

If you wish, you can prevent Google from recording information relating to your browsing by installing the Browser add-on for opting out of Google Analytics.

Personal and confidential information

PONDS. May also collect certain personal information about you, which may include, as applicable, your full name, your postal address, your email address, your telephone number that you voluntarily provide using the functionalities of the website, in particular when you apply for a job, when you register for an activity, for our newsletter, and when you book your visit. These features that we use ensure that personal or confidential information about you is communicated between the different partners of the service (web host, web developer, marketing agency, etc.). These partners will ensure the confidentiality of this information in accordance with applicable laws.

By using this service, you consent to the following information being exchanged between the service and our partners:

  • the answers to the questionnaires you have completed (for example, your first and last name, your telephone number, your email address, etc.);
  • your marketing preferences, for example, if you wish to receive marketing communications or newsletters from us.

If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.

It is not always possible, particularly in the context of a request from the State, to obtain the consent of the person to collect, use or communicate their personal information. We undertake to never communicate this type of information, other than in accordance with this Policy, unless the law requires us to do so or permits it.

4. Purposes of data collection / use of information collected

The information collected is in accordance with the purposes and objectives set out in this confidentiality policy.

Here are some of the reasons we collect your personal information:

  • manage our relationship with you;
  • personalize the delivery of our products and services;
  • keep track of booking history and activity;
  • prevent fraud or manage risks;
  • provide support and after-sales service for our products and services.


You send marketing communications using the data you have provided to us if you have made a purchase from us or expressed a genuine interest in making a purchase, and you have not opted out of receiving marketing communications , to the extent permitted by applicable laws.

You can ask us to stop sending you marketing communications at any time by clicking on the unsubscribe link at the bottom of each communication sent.

If you choose to no longer receive marketing communications, we will continue to carry out our other relevant activities using your personal information, including sending non-marketing messages, for example, booking or registration confirmation.

  • To provide products and services : We will collect and process the data and information necessary to fulfill our mission and our contractual obligations.
  • To ensure and improve these products and services : The data collected during your interactions with our services may be used for the purpose of analyzing and improving the operation of our products and services.
  • To develop new products and services as well as for AI : The data collected may be used in research and development to offer new products and services to our users, in particular through advertising and marketing messages. In addition, the data collected and aggregated may be processed by algorithms using artificial intelligence.
  • To offer personalized products and services : The collection and analysis of data generated by your interactions with our services allows us to develop and create products and services that are relevant to always best meet your expectations, in particular in order to plan adaptation measures for customers requiring it.
  • To evaluate the performance of products and services : The data is collected in order to have information on the advantages but also the disadvantages of our products and services in order to evaluate them and resolve them if necessary, in particular through surveys. This allows us to ensure the quality of our products and services in addition to promoting risk management.
  • To protect the privacy of our users. The data collected allows us to verify the identity and protect the privacy of people who communicate with us by telephone, electronically or otherwise.
  • To satisfy legal obligations. The data is collected to meet obligations arising from laws, regulations or international treaties.

5. Purposes of data processing / retention of information

PONDS. May collect personal information in various forms, but will only do so by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or when permitted or required by law. We keep personal information for a period of 2 years in accordance with the provisions of the law either for:

● properly provide you with access to the Service;

● to fully respond to your requests;

● to achieve the stated purposes;

● offer its products and services;

● observe its legal obligations;

● resolve disputes;

● apply the terms of agreements that we may have with you.

After this period, we ensure that they are anonymized or we destroy them in order to ensure their protection against unauthorized access or communication.

The personal information collected, as well as its sensitivity, may vary depending on the context in which the interactions between you and BASSINS take place. This is why we must first inform you of the nature of the personal information we use.

We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to:

Name and contact details. First and last name, email address, postal address, telephone number and other similar data used to communicate with you.

Identity documents. Passwords, password hints and other similar security information used to identify you and access your account.

Demographic data. Data about you such as your age, gender, country and language of communication.

Payment data. Data necessary to process your payments, such as the payment instrument number (e.g. your credit card number) and the associated security code.

Subscription data. Information about your subscriptions relating to events but also to newsletters and newsletter subscriptions which will be sent to you.

Images and sounds. Audiovisual data to ensure the safety of our users, particularly at locations where events for which we are organizers or hosts take place.

Interactions. Data relating to your use of the websites, platforms and tools created. This is data that you provide in order to use the products. In other cases, such as error reports, this is data that we generate.

Other examples of interaction data we collect include:

  • Data on sites visited and usage. For example :
    • Paiement et historique de compte. Data about the items you purchase and the activities associated with your account.
    • Troubleshooting and Help Data. Data you provide when you communicate with BASSINS. For help, including what products you are using and other information that helps us resolve your problem.
  • Interests and preferences. Data about your interests and preferences, what interests you, what you like. Aside from the information you explicitly provide, other data we collect sometimes allows us to define or guess your interests and preferences.
  • Content consumption data. Data about media content (e.g. television, video, music, audio, books, applications and games) that you access through our products.
  • Searches and orders. Search queries and commands you use when using our website.andes
  • Text, input, and ink data. Text, input and ink data, as well as any related information.
  • Location data. Data, which may or may not be precise, about the location of your device. For example, location data may be collected from a device's IP address or account profile data that is less specific about your location, such as the name of a person. city or postal code.
  • Other data. Other data provided when you use our website, including data from Google Analytics.

6. Personal information collected / data security

To provide our products and services. We use data to operate our products and services, as well as provide you with rich, interactive experiences. All personal information and other data are stored on servers in Canada with high security guarantees, protected against improper use and access by unauthorized persons. We strive to maintain the necessary physical, administrative and technical security measures in place at our offices and information retention centers. Personal information is only made available to individuals (employees or agents) who need access to this information to carry out their responsibilities.

We use reasonable means to protect your personal information transmitted during your use of the website. More specifically, we use technical and organizational measures to protect your personal information against loss or theft, as well as against unauthorized access or disclosure, both internally and externally to our organization.

However, no security mechanism is perfect and you should be aware that there is always a certain risk of security breaches. Disclaims all liability with regard to the fact that such information concerning you may be disclosed, except in the event of negligence on our part.

All data, including personal information, collected as part of your use of the website, is stored on servers located in Canada. However, this data may be processed by third party service providers with BASSINS. outside of Canada to enable them to carry out mandates on our behalf. In the latter case, we take reasonable steps to ensure that these third parties are bound by the appropriate guarantees. Disclaims all liability with regard to the fact that such information concerning you may be disclosed, except in the event of negligence on our part.

Improvement of products and/or services. We use the data to improve our products, in particular by adding new features or capabilities (error reporting when purchasing a ticket, or consulting an online program, etc.).

Personalization. Some products include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on the data we have about you, such as inferences we make about you and your use of the product, your activities, your interests, your location.

Development of products and/or services. We use data to develop new products. For example, we use personal information that we anonymize or pseudonymize, to better understand the needs of our customers.

Customer Support. We use the data to diagnose and resolve problems with products and/or services, restore access to your personal account, provide other support and assistance services.

Contribute to securing and resolving problems. We use data to help secure and troubleshoot our products and services. This includes using data to ensure the security of services offered to our customers, detecting malware and malicious activity, resolving performance and compatibility issues to help customers get the most out of their experience and inform them of updates to our products and services. This may include using automated systems to detect security issues.

Security. We use data to protect the security of our products and our customers. Our security features can prevent malware from operating and notify users when malware is detected on their device or use video surveillance to ensure public safety at events.

Surveys and promotional communications. We use the data we collect to provide surveys and promotional communications. You can purchase email subscriptions, respond to surveys and choose whether or not to receive promotional communications from BASSINS. By email, SMS, postal mail and telephone. For more information on managing your contact information, email subscriptions and promotional communications, see the How you access and control your personal information section of this Policy.

Relevant offers. BASSINS .] uses data to provide you with relevant and important information regarding the products and services offered. We analyze data from different sources to predict what information will be most interesting and relevant to you and communicate it to you in different ways. For example, we can predict your entertainment interests and suggest new activities that you might like.

Advertisement. PONDS. Uses data collected through its interactions with you, some of our products and on third party websites to advertise our products and services, including on third party sites. We may sometimes use automated processes to make advertisements more relevant.

Commercial transactions. We use data to process your transactions with us. For example, we process payment information to provide customers with product subscriptions and use contact details to provide products purchased from our online stores/ticketing.

Reporting and business operations. We use data to analyze our operations and improve decision-making. This allows us to make informed decisions and report on the performance of our activities.

Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For example, we use data to confirm the validity of tickets sold in order to combat fraud. We may use automated processes to detect and seek to prevent activities that violate our rights and those of third parties.

Legal Compliance . We process data to comply with the law. For example, we use the age of our clients to ensure that we meet our obligations to protect children's privacy or to ensure that the client meets the recommended age for the hearing. We also process contact details and identifiers to help customers exercise their data protection rights.

Research . We use data to carry out research, including for scientific purposes and in the public interest, where permitted by law.

7. Processing processes used / communications of information

PONDS. Attaches the greatest importance to the security of your personal information and is committed to processing it according to industry norms and standards, only for the purposes for which it is collected as described in this policy or in a specific notice to this effect. However, absolute backup of these is impossible given the security limits inherent in transmission via the Internet. The information transmitted to us is therefore ultimately at the user's own risk.

Service Providers

We may use external companies and third parties to administer and provide services on our behalf, for example to process and store data, to analyze the quality of customer service, to monitor and management of reservations and applications and recruitment, to offer marketing services, etc.).

In this case, we take the necessary steps to ensure that these third parties only have access to the information that is necessary to carry out the agreed services, that they process your information only for the purposes that we have determined and that They have in place measures to protect personal information that comply with applicable laws and allow them to respect the same conditions and the same level of protection as set out in this policy.

Third-party apps and software

We use applications or software, for example, for registration for activities, for subscribing to the newsletter or for reservations. The information received by the external developer (if applicable) depends on the features and functions offered by the application or software. In some cases, the developer does not receive any personal data. In other cases, the developer receives the personal data only to offer its services.

Hyperlinks and third parties

The Website may contain sharing or publishing options or links to third party websites or platforms. By using or activating these links or features, you leave our website and your browsing then becomes subject to the conditions of use and the personal information protection policy of these third parties.

We have no control over these third party platforms and the fact that these platforms are listed on the website does not in any way engage our responsibility.

8. Modalities, control of information / compliance and application of the law

PONDS. Ensures that all personal information in its possession is as accurate, current and complete as necessary for the purposes for which it is used.

You have the right to request access to your personal information for verification purposes and to request a correction if it is inaccurate. If you believe that your personal information is inaccurate or if you would like access to your personal information, you can make a request using the contact information provided at the end of this Policy.

To the best of our ability, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.

Furthermore, there may be circumstances where we cannot give you access to your personal information. In particular, when access may lead to the disclosure of personal information of another person and that person refuses to consent to the disclosure thereof or when legal restrictions apply. If such a situation arises, we will notify you of the reason why we cannot give you access to your personal information.

If your request concerns data appearing on third party web pages or platforms, please contact those third parties directly.

We may disclose information about you to government, law enforcement officials or private parties as required by law, and disclose and use such information as we believe necessary and appropriate to:

  1. comply with applicable laws, lawful requests and legal process, including to respond to subpoenas or requests from government authorities;
  2. apply the terms and conditions that govern our products and services;
  3. protect our rights, privacy, safety, property or yours or others;
  4. protect against, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activities

9. Reasons for sharing personal information with third parties / commercial transfer

We do not share your personal information with companies, organizations, or people outside of BASSINS. With the exception of our suppliers and authorized partners who need to have access to the information for the purposes listed in this policy and within the limits thereof, as well as in the following cases:

  • With your consent.
  • For storage in cloud servers, in which case personal information could pass through third party jurisdictions. Please note that we only use the services of reputable companies with privacy policies.
  • For external processing purposes: We transmit personal information to other companies or trusted individuals who process it on our behalf, according to our instructions, in accordance with this privacy policy, with at least an equivalent degree of data security ours and in compliance with any other appropriate security and confidentiality measures.
  • For legal reasons: We transmit personal information outside of our company if access to it is necessary to comply with applicable laws and regulations.

BASSINS undertakes not to sell or rent your personal information to a third party.

BASINS May sell or transfer part or all of the business or its assets, including your personal information, as part of a business transaction (or potential business transaction) such as a merger , consolidation, acquisition, reorganization or sale of assets in the event of bankruptcy, in which case we will use reasonable efforts to require the recipient to comply with this policy.

10. Use of cookies and similar technologies / your rights and choices

PONDS. May use cookies, web beacons, web beacons, log files or other technologies to collect certain personal information about visitors to our websites, as well as recipients of our newsletters, invitations and others. communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the website and which allow the current connection to be uniquely identified. This data may include information such as your Internet address (IP), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the length of visit and any other statistics.

The cookies used are used in particular to find search history as well as baskets (e.g. ticket purchases) linked to the session, to facilitate the user's online browsing experience. It is important to know that activating the cookies option may, depending on the configuration chosen, allow other servers to install cookies on your system. You can set your browser settings so that it informs you of the presence of cookies, giving you the option to accept them or not.

Please note that our website may contain links or referrals to third party sites. This policy ceases to apply when you leave our website and BASSINS. Is not responsible for the collection or processing of personal information by these third parties or via these external sources. You can choose not to provide us with your personal information. If you decide not to provide the requested information, in some cases you may no longer be able to use certain features of the website and therefore we may not be able to provide you with products or services. For example, we may not be able to process your reservation.

View, modify or delete your information

You can contact us directly to request to view, modify or delete the information we maintain about you.

11.Retention of personal information.

PONDS. Keeps the data collected for different periods of time, depending on their nature and their usefulness in offering our products and services. During the conservation period PONDS.

The main places where personal information is stored are the cities in which BASSINS. Has offices or facilities and in cities in which has servers containing the data collected by BASSINS.

Personal information may be stored outside the country in which you live, if a third party provider or other entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed or stored, and the government and law enforcement authorities of those countries. or territories may have access to it.

Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be retained for extended periods of time.

We reserve the right to modify this policy at any time. In the event of an update to this policy, the date will be changed and the updated version will be published on our website.

12. Responsible for the protection of personal information

Changes to these rules:

We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy cannot be applied without your explicit consent. We always indicate the date on which the last changes were made and allow you to access the versions archivées en vue de les consulter. Si les modifications sont significatives, nous publions un avis mis en évidence sur notre site web (y compris, pour certains services, par le biais d’une notification par e-mail).

If you have any questions, comments or complaints about this policy, you can contact the person responsible for ensuring compliance with this privacy policy:

Laval, QC, Canada H7P 4K4
(514) 546 – 8282